Experience Hotel Front Desk Agent

ARIAHNNA IN MCDONOUGH LLC; McDonough (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

ARIAHNNA IN MCDONOUGH LLC is seeking a Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping for room availability. Excellent communication and a positive demeanor are essential to ensure a superior guest experience.

The role requires greeting guests, answering inquiries, and handling paperwork promptly and accurately, with a focus on friendly, professional service.

Qualifications

• Must be friendly and outbound with a welcoming demeanor.
• Understanding of hospitality industry standards and guest service.
• Proficient in English; additional languages are a plus.
• Proficient with computers and basic software.
• Ability to resolve issues with a customer-focused mindset.
• Must be able to lift 30 pounds as needed.

Responsibilities

• Greet guests and assist with check-in/check-out procedures.
• Take reservations via phone, email, or in person.
• Build rapport with guests to identify needs and offer solutions.
• Explain room features and hotel amenities to guests.
• Maintain compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

English proficient

Additional languages a plus

Computer literacy

Customer-focused problem solving

Ability to lift 30 pounds

Job description

Benefits

• 401(k)
• Health insurance
• Paid time off

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds