Front Desk Concierge — Guest Experience Leader (Flexible)

Holiday Inn Express & Suites-Jenks; Jenks (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Sick Pay

401(k)

Competitive salary

Employee discounts

Opportunity for advancement

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Holiday Inn Express & Suites-Jenks in Jenks, OK seeks a friendly Front Desk Agent to provide outstanding guest service. You will handle check-in/check-out, issue keys, and process payments while coordinating with housekeeping to ensure room readiness.

The role emphasizes strong communication, a positive attitude, and basic computer skills; prior hotel experience is helpful but not required. Fluency in English is expected.

Qualifications

• Friendly and outgoing personality
• Hotel Front Desk experience is preferred but not required
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly personality

Excellent communication

Customer service

Problem solving

Computer literacy

Able to lift 30 pounds

Job description

Holiday Inn Express & Suites-Jenks in Jenks, OK seeks a friendly Front Desk Agent to provide outstanding guest service. You will handle check-in/check-out, issue keys, and process payments while coordinating with housekeeping to ensure room readiness.

The role emphasizes strong communication, a positive attitude, and basic computer skills; prior hotel experience is helpful but not required. Fluency in English is expected.