Hotel Front Desk Agent

nan; Carter Lake (IA); On-site; USD 19,000 - 21,000; Full time

Job summary

Unknown Employer is seeking a Hotel Front Desk Agent to greet guests, handle check-ins/check-outs, and deliver exceptional service on-site. You will manage reservations using OPERA/PEP-like systems and coordinate with housekeeping to maintain room readiness in a fast-paced setting.

Candidates should have hospitality experience and be adept at handling inquiries, with multilingual abilities considered an advantage and night-audit exposure a plus.

Qualifications

• Hospitality front desk experience preferred.
• Proficiency with OPERA or similar PMS.
• Multilingual abilities are advantageous.

Responsibilities

• Greet guests and manage check-in/check-out with PMS.
• Handle inquiries via phone and in person with courteous service.
• Coordinate with housekeeping and maintenance to prep rooms.
• Assist with night audit procedures and balance accounts.
• Modify bookings and update guest preferences in the reservation system.
• Follow emergency procedures for guest and staff safety.

Skills

Guest service

Reservation management

Phone etiquette

Customer communication

Multilingual abilities

Tools

OPERA PMS

Job description

Overview

Join our dynamic hospitality team as a Hotel Front Desk Agent, where your enthusiasm and dedication will create memorable experiences for our guests from the moment they arrive. In this energetic role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining efficient front desk operations. Your proactive approach and hospitality expertise will help foster a warm, inviting environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your skills in hotel management, customer service, and guest relations within a vibrant hospitality setting.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience while efficiently managing reservations using property management systems such as OPERA, PEP, or similar platforms.
• Handle guest inquiries via multi-line phone systems and in person, delivering prompt, courteous assistance with a focus on exceptional customer service.
• Manage guest requests, complaints, and problem-solving scenarios with professionalism and a positive attitude to ensure guest satisfaction.
• Maintain accurate records of guest information, reservations, and billing details while adhering to hotel policies and procedures.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms are prepared to the highest standards.
• Follow hotel emergency procedures diligently to ensure safety and security for guests and staff at all times.
• Assist with night audit procedures when required, balancing accounts and preparing reports to support seamless financial operations.
• Utilize hospitality reservation systems effectively to modify bookings, process cancellations, and update guest preferences.
• Demonstrate excellent phone etiquette when communicating with clients and partners across various channels.
• Promote guest relations by offering personalized service that exceeds expectations and encourages repeat visits.

Experience

• Previous experience in hospitality management or front desk operations within hotels or resorts is highly preferred.
• Proficiency in hotel management software such as OPERA or other property management systems (PMS) is essential.
• Multilingual or bilingual abilities are advantageous for serving diverse clientele effectively.
• Strong customer service skills with a proven ability to resolve issues promptly through effective communication and problem-solving techniques.
• Familiarity with hotel emergency procedures, night audit processes, and resort-specific guest services enhances your ability to excel in this role.
• Experience working with multi-line phone systems, property management systems (PMS), and handling guest relations in fast-paced environments will set you apart.
• A background in hospitality or resort experience is beneficial for understanding the unique needs of our guests and delivering exceptional service.

Embark on a rewarding career where your energy makes a difference! We’re committed to supporting your growth in hospitality management while providing an engaging environment filled with opportunities to shine as a key member of our team.

Pay: $14.00 - $15.00 per hour

Expected hours: 20.0 – 40.0 per week

Work Location: In person