Front Desk Agent - Part Time

Quality Inn Carrier Circle; City of Tonawanda (NY); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Employee discount

Job summary

Quality Inn Carrier Circle in Tonawanda, NY is seeking a Part-Time Front Desk Agent for the 3 PM to 11 PM shift. You will welcome guests, manage check-in/check-out, answer questions, and set the tone for a positive stay.

This role emphasizes friendly service, multi-line phone handling, coordination with housekeeping, and accuracy in reservations. Previous hospitality experience is preferred, bilingual skills are a plus, and training is provided. Earn $16 per hour with employee discount benefits.

Qualifications

• Experience in hospitality front desk or hotel operations is preferred.
• Bilingual or multilingual skills are a strong plus.
• Excellent customer service and friendly demeanor.
• Knowledge of hotel management systems and multi-line phones preferred.
• Night audit procedures knowledge is a plus.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Manage multi-line phones and provide information on amenities.
• Resolve guest requests and ensure satisfaction.
• Maintain reservations records and use hotel management software.
• Conduct night audits balancing accounts and reporting.
• Coordinate with housekeeping and maintenance.

Skills

Customer service

Communication skills

Multilingual

Enthusiasm to learn

Tools

Hotel PMS

Phone systems

Job description

Job Overview
Join our dynamic hospitality team as a Part-Time Front Desk Agent working the 3 PM to 11 PM shift! In this lively role, you will be the welcoming face of our hotel, ensuring every guest feels valued and cared for from check-in to check-out. Your energetic approach to guest services will help create memorable experiences, foster guest loyalty, and uphold our reputation for excellence. If you thrive in a fast-paced environment and love engaging with people from around the world, this is the perfect opportunity to shine and grow in the hospitality industry.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently.
• Manage multi-line phone systems, answer inquiries promptly, and provide accurate information about hotel amenities and local attractions.
• Handle guest requests, resolve issues with professionalism, and ensure guest satisfaction at all times.
• Maintain accurate records of reservations, cancellations, and guest preferences using hotel management software.
• Conduct night audits when required, balancing accounts and preparing reports to ensure financial accuracy.
• Uphold excellent phone etiquette and guest relations standards to foster a welcoming atmosphere.
• Collaborate with housekeeping and maintenance teams to address guest needs swiftly and effectively.

Requirements

• Previous experience in hospitality management or hotel front desk operations is highly desirable.
• Bilingual or multilingual skills are a strong plus, enabling communication with diverse guests.
• Strong customer service skills with a friendly, approachable demeanor.
• Knowledge of hotel management systems and multi-line phone systems preferred.
• Ability to handle night audit procedures accurately and efficiently.
• Excellent communication skills, including phone etiquette and guest interaction.
• Prior hotel or resort experience is advantageous but not mandatory; enthusiasm for learning is essential. Join us as a Front Desk Agent and be part of a vibrant team dedicated to delivering exceptional guest experiences! Your energy, professionalism, and passion for hospitality will make a lasting impact on every visitor who walks through our doors.

Pay: From $16.00 per hour

Benefits

• Employee discount

Work Location: In person