Hotel Front Desk Agent

ARK Hospitality; Boca Raton (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

ARK Hospitality is seeking a Hotel Front Desk Agent in Boca Raton, FL. You will welcome guests, manage check-ins/check-outs, handle reservations, and answer inquiries to ensure a positive guest experience.

Responsibilities include processing payments, resolving complaints, coordinating with housekeeping, and maintaining accurate records in reservation systems. Flexibility for weekends/holidays is required.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Excellent verbal and written communication skills.
• Previous customer service or hotel experience preferred.
• Ability to handle guest complaints effectively.
• Basic computer skills and ability to use hotel systems.
• Flexible to work weekends/holidays.

Responsibilities

• Greet guests warmly and provide excellent customer service.
• Process guest check-ins and check-outs efficiently.
• Manage room reservations, cancellations, and booking inquiries.
• Answer phone calls, emails, and guest questions.
• Process payments, issue receipts, and maintain accurate billing records.
• Handle guest complaints and resolve concerns professionally.
• Coordinate with housekeeping and other hotel departments to ensure room readiness.
• Maintain accurate guest records and update reservation systems.
• Provide information about hotel amenities, services, and local attractions.
• Follow hotel policies, security procedures, and service standards.

Skills

Positive attitude

Customer service

Communication

Problem solving

Organizational skills

Multitasking

Cash handling

Education

High school diploma or equivalent

Tools

Hotel management systems

Reservation system

Job description

Sonesta Select Boca Raton Town Center • Boca Raton, FL, US

A Hotel Front Desk Agent is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, answering guest inquiries, processing payments, and resolving complaints. The role requires excellent customer service, communication, organization, and problem-solving skills to ensure guests have a comfortable and positive hotel experience.

Hotel Front Desk Agent – Key Responsibilities

Greet guests warmly and provide excellent customer service.

Process guest check-ins and check-outs efficiently.

Manage room reservations, cancellations, and booking inquiries.

Answer phone calls, emails, and guest questions.

Process payments, issue receipts, and maintain accurate billing records.

Handle guest complaints and resolve concerns professionally.

Coordinate with housekeeping and other hotel departments to ensure room readiness.

Maintain accurate guest records and update reservation systems.

Provide information about hotel amenities, services, and local attractions.

Follow hotel policies, security procedures, and service standards.

Hotel Front Desk Agent – Qualifications

The number one most important qualification is a positive attitude.

High school diploma or equivalent; hospitality training is a plus.

Previous customer service or hotel experience preferred.

Excellent verbal and written communication skills.

Strong customer service and interpersonal skills.

Basic computer skills and ability to use reservation or hotel management systems.

Good organizational skills and attention to detail.

Ability to multitask and work in a fast-paced environment.

Professional appearance and a friendly, positive attitude.

Ability to handle guest complaints and resolve problems effectively.

Flexibility to work some weekends, holidays, and different shifts as needed.

Ability to handle cash, process payments, and maintain accurate records.

Compensation

$16 - $16.50 hourly

ARK Hospitality's mission is to positively impact the hospitality industry by raising the bar on what relationships, reputation, and returns mean, with a focus on owner results, a strong intentional culture, proven systems, and dedicated talent to achieve optimal outcomes. ARK believes that by prioritizing its employees and fostering a supportive work environment, it benefits owners, investors, and guests, ultimately driving success for all stakeholders.