Hotel Front Desk Agent

ARK; Boca Raton (FL); Presencial; USD 22.000 - 23.000; Jornada completa

Descripción de la vacante

ARK Hotel in Boca Raton is hiring a Hotel Front Desk Agent to warmly greet guests, check-in/out efficiently, manage reservations, and answer inquiries. You will process payments, maintain accurate billing, and resolve guest concerns to ensure a smooth stay.

The role emphasizes outstanding customer service, organization, and problem-solving in a fast-paced environment. On-site position with weekend flexibility and professional presentation.

Formación

• High school diploma or equivalent.
• Hospitality training is a plus.
• Previous customer service or hotel experience preferred.
• Excellent verbal and written communication skills.
• Basic computer skills and ability to use reservation systems.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Greet guests warmly and provide excellent customer service.
• Process check-ins and check-outs efficiently.
• Manage room reservations, cancellations, and inquiries.
• Answer calls, emails, and guest questions.
• Process payments and maintain accurate billing records.
• Handle guest complaints professionally.
• Coordinate with housekeeping and other hotel departments to ensure room readiness.
• Maintain accurate guest records and update reservation systems.
• Provide information about hotel amenities and local attractions.
• Follow hotel policies and security procedures.

Conocimientos

Positive attitude

Communication

Customer service

Computer skills

Multitasking

Organization

Attention to detail

Weekend availability

Cash handling

Problem solving

Educación

High school diploma or equivalent

Hospitality training (a plus)

Herramientas

Hotel management systems

Descripción del empleo

A Hotel Front Desk Agent is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, answering guest inquiries, processing payments, and resolving complaints. The role requires excellent customer service, communication, organization, and problem-solving skills to ensure guests have a comfortable and positive hotel experience.

Compensation: $16 - $16.50 hourly

Qualifications

• Hotel Front Desk Agent – Qualifications
• The number one most important qualification is a positive attitude.
• High school diploma or equivalent; hospitality training is a plus.
• Previous customer service or hotel experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Basic computer skills and ability to use reservation or hotel management systems.
• Good organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and a friendly, positive attitude.
• Ability to handle guest complaints and resolve problems effectively.
• Flexibility to work some weekends, holidays, and different shifts as needed.
• Ability to handle cash, process payments, and maintain accurate records.

Responsibilities

• Hotel Front Desk Agent – Key Responsibilities
• Greet guests warmly and provide excellent customer service.
• Process guest check-ins and check-outs efficiently.
• Manage room reservations, cancellations, and booking inquiries.
• Answer phone calls, emails, and guest questions.
• Process payments, issue receipts, and maintain accurate billing records.
• Handle guest complaints and resolve concerns professionally.
• Coordinate with housekeeping and other hotel departments to ensure room readiness.
• Maintain accurate guest records and update reservation systems.
• Provide information about hotel amenities, services, and local attractions.
• Follow hotel policies, security procedures, and service standards.