Front Desk Agent

Ramada Inn; Santa Fe (NM); On-site; USD 18,184 - 25,898; Part time

Job summary

Ramada Inn in Santa Fe, New Mexico is seeking a friendly and positive Front Desk Agent to provide exceptional service to hotel guests. This role involves assisting with check-in and check-out processes, issuing room keys, processing payments, and liaising with housekeeping staff to ensure room availability.

The ideal candidate will possess excellent communication skills and a customer-focused attitude, working to deliver an outstanding experience. The position offers a competitive compensation of $16.00 per hour.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in‑person.
• Build rapport with guests and identify their needs through friendly conversation.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Customer service

Communication

Problem-solving

Job description

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check‑in and check‑out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in‑person
• Build rapport with guests and identify their needs through friendly conversation and open‑ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Able to resolve issues with a customer‑focused orientation
• Able to lift 30 pounds

Compensation

$16.00 per hour