Guest Experience Front Desk Agent — Flexible Shifts

ARK Hospitality; Boca Raton (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

ARK Hospitality is seeking a Hotel Front Desk Agent in Boca Raton, FL. You will welcome guests, manage check-ins/check-outs, handle reservations, and answer inquiries to ensure a positive guest experience.

Responsibilities include processing payments, resolving complaints, coordinating with housekeeping, and maintaining accurate records in reservation systems. Flexibility for weekends/holidays is required.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Excellent verbal and written communication skills.
• Previous customer service or hotel experience preferred.
• Ability to handle guest complaints effectively.
• Basic computer skills and ability to use hotel systems.
• Flexible to work weekends/holidays.

Responsibilities

• Greet guests warmly and provide excellent customer service.
• Process guest check-ins and check-outs efficiently.
• Manage room reservations, cancellations, and booking inquiries.
• Answer phone calls, emails, and guest questions.
• Process payments, issue receipts, and maintain accurate billing records.
• Handle guest complaints and resolve concerns professionally.
• Coordinate with housekeeping and other hotel departments to ensure room readiness.
• Maintain accurate guest records and update reservation systems.
• Provide information about hotel amenities, services, and local attractions.
• Follow hotel policies, security procedures, and service standards.

Skills

Positive attitude

Customer service

Communication

Problem solving

Organizational skills

Multitasking

Cash handling

Education

High school diploma or equivalent

Tools

Hotel management systems

Reservation system

Job description

ARK Hospitality is seeking a Hotel Front Desk Agent in Boca Raton, FL. You will welcome guests, manage check-ins/check-outs, handle reservations, and answer inquiries to ensure a positive guest experience.

Responsibilities include processing payments, resolving complaints, coordinating with housekeeping, and maintaining accurate records in reservation systems. Flexibility for weekends/holidays is required.