Hotel Front Desk Guest Service Agent - Part-Time, Second Shift

Residence Inn East Peoria; East Peoria (IL); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking hospitality group as a Front Desk Guest Service Agent! This part-time role offers a flexible schedule, allowing you to balance work with your personal life. You'll be the first point of contact for guests, ensuring they receive exceptional service during their stay. Responsibilities include managing reservations, check-ins, and providing assistance with any guest inquiries. With a commitment to work/life harmony, this position is perfect for those seeking a rewarding experience in the hospitality industry. If you thrive in a dynamic environment and enjoy helping others, this opportunity is for you!

Qualifications

• Previous hotel or relevant customer service experience required.
• Proficient in Microsoft Office suite.

Responsibilities

• Provide high-quality customer service and handle guest reservations.
• Manage guest check-ins, check-outs, and address inquiries.

Skills

Customer Service

Flexibility

Communication Skills

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Do you need a flexible work schedule? We have that!

Residence Inn by Marriott in East Peoria is currently adding a Front Desk Guest Service Agent to our team! We are looking for individuals who are able to work Part-Time, 2nd shift: 3pm-11pm.

Approx. 24-32 hrs/wk. Must have weekend availability!

Who We Are:

Frontier Hospitality Group has been locally owned since 1950. We operate five hotels across four fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five, we've got you covered.

Essential Duties and Responsibilities:

1. Provides high-quality customer service.
2. Handles guest reservations.
3. Answers and transfers phone calls.
4. Handles guest check-ins and outs along with questions, complaints, etc.
5. Other duties as required with the department.

Qualifications and Requirements:

1. Previous hotel or relevant customer service experience.
2. Proficient in Microsoft Excel, Word, and Outlook.
3. Ability to work a flexible schedule including weekends.

Hotel Address: 201 Eastlight Court, East Peoria, Illinois 61611

EOE/AA/Disabled Veteran