Hotel Front Desk Agent (Summer 2025)

Sunvalley; Sun Valley (ID); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Hotel Front Desk Agent to join their team in a vibrant resort setting. This role is perfect for individuals who thrive in a fast-paced environment and enjoy engaging with guests. As a front desk agent, you will play a crucial role in ensuring a seamless experience for guests, from check-in to check-out. With opportunities for growth into supervisory positions and cross-training across departments, this position offers a unique chance to develop your career in the hospitality industry. If you are a team player with excellent communication skills, this is the perfect opportunity for you to shine.

Qualifications

• Experience in OPERA preferred for managing front desk operations.
• Strong verbal and written communication skills are essential.

Responsibilities

• Check-in and check-out guests while accommodating their needs.
• Serve as a liaison between departments and assist with guest complaints.

Skills

Multitasking

Team Player

Verbal Communication

Written Communication

Tools

OPERA

Job description

A Hotel Front Desk Agent is a professional who must be able to multitask, be a team player and enjoy having great conversations. We are looking for seasonal as well as year-round team members. This position has the potential to grow to other Lodging department supervisory positions. It allows you to contact all other departments within the Resort. Some cross-training will also be part of this front desk position.

Duties & Responsibilities:

• Check-in guests, check-out guests, cashiers, and give directions
• Accommodate guests’ before/during/after their stay; take Guest complaints and either help them or pass them on to the appropriate person
• If the switchboard is busy, answer the telephone
• Be familiar with the resort and all its properties
• Stay up to date on all events happening in the area
• Keep the front office area clean and tidy
• The front desk is open 24 hours a day and requires that employees keep a flexible schedule to cover all shifts
• Prepare guest key envelopes
• Serve as a liaison between departments
• Other tasks to be assigned

Qualifications:

• Experience in OPERA preferred
• Excellent verbal and written communication skills