Hotel Event AV Technician

Encore Global; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Encore Global is seeking a Technician to set up and operate basic/small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. The role reports to an Operations Manager or Director of Event Technology.

The technician will handle on-site coordination with guests, monitor events, and troubleshoot equipment and software issues while maintaining strong client relationships and accurate paperwork.

Qualifications

• High School Diploma required; Associate degree preferred.
• Must complete all training and certifications within 60 days of start date; see career path.
• Internal applicants must meet Encore Learning Training requirements.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• HAndles equipment challenges and changes in a timely and professional manner.
• Follows company processes, completes systems entry and paperwork accurately.
• Uses equipment sheets to determine scheduled equipment; coordinates with staff and vendors.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Skills

Customer service

Hospitality experience

Audio-visual experience

Communication skills

Problem solving

Education

High School Diploma

Associate degree preferred

Job description

Encore Global is seeking a Technician to set up and operate basic/small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. The role reports to an Operations Manager or Director of Event Technology.

The technician will handle on-site coordination with guests, monitor events, and troubleshoot equipment and software issues while maintaining strong client relationships and accurate paperwork.