Hotel Customer Service Coordinator

Network Travel Careers; New York (NY); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Collaborative remote environment

Hands-on training

Industry partnerships with hotels

AI-assisted recruitment notes

Job summary

Destination Knot is seeking a Virtual Hotel Customer Service Coordinator to assist clients arranging lodging for leisure, group, or business travel. You will ensure bookings run smoothly while upholding our commitment to exceptional service, all in a remote working environment.

The role focuses on recommending hotels, confirming reservations, handling changes, and maintaining detailed client records, with an emphasis on friendly, professional communication and a willingness to learn the travel

Qualifications

• Must be organized and dependable.
• Comfortable using digital tools and communicating remotely.
• Friendly, professional demeanor in in-d meantime interactions.
• Willingness to learn the travel booking process.

Responsibilities

• Understand client travel needs and preferences.
• Provide hotel recommendations and confirm reservations.
• Manage booking changes and follow-up communications.
• Keep accurate client records and notes.

Skills

Organized

Digital tools

Professional demeanor

Willingness to learn

Job description

Position Summary

As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding Destination Knot’s commitment to exceptional service.

Location

Remote

Position Summary

As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding Destination Knot’s commitment to exceptional service.

Responsibilities

• Understand client needs and travel preferences
• Provide hotel recommendations and confirm reservations
• Manage booking changes and follow-up communication
• Keep detailed, accurate client records

Requirements

• Organized and dependable
• Comfortable with digital tools and remote communication
• Friendly, professional demeanor
• Willingness to learn the travel booking process

Why Join Us

• Collaborative remote environment
• Hands-on guidance and self-paced training
• Access to industry partnerships and hotel programs
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.