Online - Hotel Customer Service Coordinator - Entry Level

Network Travel Careers; Maryland; Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Collaborative remote environment

Hands-on guidance and self-paced培训

Access to industry partnerships and酒店/

Hotel programs

Job summary

Network Travel Careers is seeking a Virtual Hotel Customer Service Coordinator to assist clients in arranging lodging for leisure, group, or business travel. You will confirm reservations, recommend hotels, and ensure smooth bookings while delivering exceptional service.

This remote role emphasizes organized communication, proactive follow-up, and detailed record-keeping, with hands-on guidance and access to hotel programs and partnerships.

Qualifications

• Organized and dependable
• Comfortable with digital tools and remote communication
• Friendly, professional demeanor
• Willingness to learn the travel booking process

Responsibilities

• Understand client needs and travel preferences
• Provide hotel recommendations and confirm reservations
• Manage booking changes and follow-up communication
• Keep detailed, accurate client records

Job description

Position Summary

As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding our commitment to exceptional service.

Responsibilities

• Understand client needs and travel preferences
• Provide hotel recommendations and confirm reservations
• Manage booking changes and follow-up communication
• Keep detailed, accurate client records

Requirements

• Organized and dependable
• Comfortable with digital tools and remote communication
• Friendly, professional demeanor
• Willingness to learn the travel booking process

Benefits

• Collaborative remote environment
• Hands-on guidance and self-paced training
• Access to industry partnerships and hotel programs

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.