Hospitality Customer Coordinator – Hotel Reservations (Remote)

Network Travel Careers; New York (NY); A distancia; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible remote work

Comprehensive training

Industry tools and booking systems

Supportive team culture

Travel discounts

Career growth opportunities

Descripción de la vacante

Destination Knot is seeking Hospitality Customer Service Representatives for hotel reservations in a fully remote capacity. You will help clients select, book, and manage hotel stays while delivering seamless travel experiences and top-tier service.

The role suits individuals who enjoy helping people, communicate clearly, and desire flexibility. Prior experience in hospitality or reservations is a plus, but not required; comprehensive training and access to booking tools are provided.

Formación

• Strong communication and customer service skills.
• Friendly, professional demeanor with attention to detail.
• Ability to work independently and manage multiple tasks.
• Basic computer proficiency and reliable internet connection.
• Interest in hospitality, travel, and creating memorable guest experiences.

Responsabilidades

• Communicate with clients to understand hotel needs, budgets and preferences.
• Provide accurate information about hotel options, pricing, and amenities.
• Assist clients with making and managing reservations.
• Maintain accurate records of client interactions and bookings.
• Respond to inquiries promptly and professionally via phone, email, or online platforms.
• Collaborate with team members to ensure client satisfaction.
• Stay current on travel trends, hotel offerings, and industry updates.

Conocimientos

Clear communication

Customer service

Independent work

Tech literacy

Descripción del empleo

Job Title: Hospitality Customer Service - Hotel Reservations (Remote)

Company: Destination Knot

Job Type: Flexible Schedule | Remote Work

About Destination Knot

Destination Knot is a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail.

Position Overview

We are seeking friendly, detail-oriented individuals to join our team as Hospitality Customer Service Representatives for hotel reservations. In this fully remote role, you will assist clients with selecting, booking, and managing hotel stays, ensuring their travel plans are seamless and stress-free. This position is ideal for individuals who enjoy working with people, have excellent communication skills, and want flexibility in their work environment.

Key Responsibilities

• Communicate with clients to understand their hotel needs, preferences, and budgets
• Provide accurate information about hotel options, pricing, and amenities
• Assist clients with making and managing reservations
• Maintain accurate records of client interactions and bookings
• Respond to inquiries promptly and professionally via phone, email, or online platforms
• Collaborate with team members to ensure client satisfaction
• Stay current on travel trends, hotel offerings, and industry updates

Requirements

• Strong communication and customer service skills
• Friendly, professional demeanor with attention to detail
• Ability to work independently and manage multiple tasks
• Basic computer proficiency and reliable internet connection
• Interest in hospitality, travel, and creating memorable guest experiences
• Previous experience in customer service, hospitality, or reservations is a plus but not required

What We Offer

• Flexible, remote work environment
• Comprehensive training and access to industry tools and booking systems
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks
• Opportunities for personal and professional growth

Ready to provide outstanding service while helping clients book their ideal hotel stays?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.