Hotel Customer Service Coordinator

Destination Careers; New York (NY); Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Remote-friendly

Hands-on training

Hotel partnerships

Job summary

Careers In Travel | Destination Planners is seeking a Virtual Hotel Customer Service Coordinator. This remote role helps clients arrange lodging for leisure, group, or business travel, ensuring bookings run smoothly while upholding our commitment to excellent service.

You will understand client needs, offer hotel recommendations, confirm reservations, and manage changes with clear, proactive communication, while maintaining meticulous client records.

Qualifications

• Must be organized and dependable.
• Proficient with digital tools and remote communication.
• Professional and friendly communication.
• Willingness to learn travel booking processes.

Responsibilities

• Understand client needs and travel preferences
• Provide hotel recommendations and confirm reservations
• Manage booking changes and follow-up communication
• Keep detailed client records

Skills

Organized

Dependable

Comfortable with digital tools

Friendly demeanor

Job description

Location: Remote

Position Summary

As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding Destination Knot’s commitment to exceptional service.

Responsibilities

• Understand client needs and travel preferences
• Provide hotel recommendations and confirm reservations
• Manage booking changes and follow-up communication
• Keep detailed, accurate client records

Requirements

• Organized and dependable
• Comfortable with digital tools and remote communication
• Friendly, professional demeanor
• Willingness to learn the travel booking process

Why Join Us:

• Collaborative remote environment
• Hands-on guidance and self-paced training
• Access to industry partnerships and hotel programs

$35,000 - $65,000 a year