Hotel Customer Service Coordinator (Fully Remote)

Destination Knot; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Hands-on training

Remote work environment

Industry hotel program access

Job summary

Destination Knot is seeking a travel liaison to help clients arrange lodging for leisure, group, or business travel. You will work in a collaborative remote environment, ensuring each booking runs smoothly and maintains high service standards.

The role emphasizes understanding client needs, offering hotel recommendations, and managing changes with clear follow-up communication. Training is hands-on and self-paced to build product knowledge.

Qualifications

• Organized and dependable with a friendly, professional demeanor.
• Comfortable with digital tools and remote communication.
• Willingness to learn the travel booking process.

Responsibilities

• Help clients arrange lodging for leisure, group, or business travel.
• Understand client needs and travel preferences.
• Provide hotel recommendations and confirm reservations.
• Manage booking changes and follow-up communication.

Skills

Organized

Dependable

Friendly demeanor

Job description

• Help clients arrange lodging for leisure, group, or business travel.
• Ensure each booking runs smoothly while upholding Destination Knot’s commitment to exceptional service.

Key Responsibilities:

• Understand client needs and travel preferences.
• Provide hotel recommendations and confirm reservations.
• Manage booking changes and follow-up communication.

Requirements:

• Organized and dependable with a friendly, professional demeanor.
• Comfortable with digital tools and remote communication.
• Willingness to learn the travel booking process.

Why Join Us:

• Hands-on guidance and self-paced training.
• Access to industry partnerships and hotel programs.

Destination Knot

Destination Knot is a travel services company that helps clients arrange lodging for leisure, group, or business travel. The company fosters a collaborative remote environment with hands-on guidance and self-paced training.