Hospitality Customer Coordinator – Hotel Reservations (Remote)

Destination Knot; New York (NY); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible, remote work environment

Comprehensive training and tools access

Supportive team culture

Exclusive travel discounts

Opportunities for personal growth

Job summary

A leading travel planning company is seeking a Hospitality Customer Service Representative for hotel reservations in a remote role. The ideal candidate will assist clients in selecting and booking hotels, ensuring seamless travel experiences. Responsibilities include maintaining client interactions, providing detailed information about hotels, and responding to inquiries. This position offers flexible working hours and the chance to develop professionally while enjoying travel discounts and perks. Salary ranges from $45,000 to $65,000 per year.

Qualifications

• Strong communication and customer service skills are essential.
• Friendly, professional demeanor with attention to detail is necessary.
• Ability to work independently managing multiple tasks is required.
• Basic computer proficiency and reliable internet connection are needed.

Responsibilities

• Communicate with clients to understand their hotel needs and preferences.
• Provide accurate information about hotel options and pricing.
• Assist clients with making and managing hotel reservations.
• Maintain accurate records of client interactions and bookings.

Skills

Strong communication skills

Customer service skills

Attention to detail

Ability to work independently

Job description

Job Title: Hospitality Customer Service – Hotel Reservations (Remote)

Company: Destination Knot

Job Type: Flexible Schedule | Remote Work

About Destination Knot:

Destination Knot is a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail.

Position Overview:

We are seeking friendly, detail-oriented individuals to join our team as Hospitality Customer Service Representatives for hotel reservations. In this fully remote role, you will assist clients with selecting, booking, and managing hotel stays, ensuring their travel plans are seamless and stress-free. This position is ideal for individuals who enjoy working with people, have excellent communication skills, and want flexibility in their work environment.

Key Responsibilities:

• Communicate with clients to understand their hotel needs, preferences, and budgets
• Provide accurate information about hotel options, pricing, and amenities
• Assist clients with making and managing reservations
• Maintain accurate records of client interactions and bookings
• Respond to inquiries promptly and professionally via phone, email, or online platforms
• Collaborate with team members to ensure client satisfaction
• Stay current on travel trends, hotel offerings, and industry updates

Requirements:

• Strong communication and customer service skills
• Friendly, professional demeanor with attention to detail
• Ability to work independently and manage multiple tasks
• Basic computer proficiency and reliable internet connection
• Interest in hospitality, travel, and creating memorable guest experiences
• Previous experience in customer service, hospitality, or reservations is a plus but not required

What We Offer:

• Flexible, remote work environment
• Comprehensive training and access to industry tools and booking systems
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks
• Opportunities for personal and professional growth

Ready to provide outstanding service while helping clients book their ideal hotel stays?

Apply today and join the Destination Knot team!

$45,000 - $65,000 a year