Virtual Hotel Customer Service Coordinator

Careers In Travel | Destination Planners; Maryland; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Collaborative remote environment

Hands-on guidance and self-paced training

Access to industry partnerships

Job summary

A leading travel planning company is seeking a Virtual Hotel Customer Service Coordinator to assist clients with lodging arrangements for various travel needs. This remote position emphasizes delivering exceptional service while managing bookings, understanding client preferences, and maintaining accurate records. Ideal candidates should be organized, friendly, and comfortable with digital communication. It's a great opportunity to work in a supportive remote environment with industry training and collaboration.

Qualifications

• Proficient in digital tools and remote communication.
• Must have a friendly, professional demeanor.
• Organized and dependable for effective client management.

Responsibilities

• Understand client needs for optimal travel arrangements.
• Provide recommendations and confirm hotel reservations.
• Manage changes in bookings and keep client records.

Skills

Organized

Dependable

Friendly demeanor

Comfortable with digital tools

Willingness to learn

Job description

Position Summary

As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding Destination Knot’s commitment to exceptional service.

Company: Destination Knot

Location: Remote – Work From Home

Responsibilities

• Understand client needs and travel preferences
• Provide hotel recommendations and confirm reservations
• Manage booking changes and follow‑up communication
• Keep detailed, accurate client records

Requirements

• Organized and dependable
• Comfortable with digital tools and remote communication
• Friendly, professional demeanor
• Willingness to learn the travel booking process

Why Destination Knot

• Collaborative remote environment
• Hands‑on guidance and self‑paced training
• Access to industry partnerships and hotel programs

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.