Hotel Complex GM: Profitability & Guest Experience Leader

Shaner Group; Newark (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

The Complex General Manager at Shaner Group leads the full‑service hotel operations, including valet parking and shuttle services, ensuring profitability and guest satisfaction. The role drives sales, recruits and motivates the hotel team, and maintains brand and franchise standards.

The ideal candidate has strong hospitality leadership, budget control, and communication skills, with experience managing diverse departments and delivering high service scores.

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned

Skills

Leadership

Budgeting

Guest service

Communication

Staff development

Bilingual English/Spanish

Education

High school diploma

Hospitality degree

CHA designation

Tools

Property management system

Job description

The Complex General Manager at Shaner Group leads the full‑service hotel operations, including valet parking and shuttle services, ensuring profitability and guest satisfaction. The role drives sales, recruits and motivates the hotel team, and maintains brand and franchise standards.

The ideal candidate has strong hospitality leadership, budget control, and communication skills, with experience managing diverse departments and delivering high service scores.