Complex General Manager | Newark Four Points by Marriott

Newark Four Points; Newark (NJ); On-site; USD 100,000 - 180,000; Full time

Job summary

Newark Four Points is seeking a Complex General Manager to oversee the operations of a full-service hotel with valet parking and shuttle services. This leader will drive guest satisfaction, associate engagement, and profitability, while ensuring adherence to corporate and franchise standards.

The candidate should have significant hospitality leadership experience, strong communication skills, and a track record of developing sales and marketing strategies to grow the property’s performance.

Qualifications

• Five years of progressive leadership experience in hospitality.
• Ability to communicate with guests, management and co-workers clearly.
• High school diploma or equivalent; college degree preferred; CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret safety rules and manuals.
• Ability to write routine reports and correspondence.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Oversee the complex operations of a full-service hotel including valet parking and shuttle services.
• Lead the sales team to develop the property’s sales and marketing efforts; recruit, motivate, and inspire the entire hotel team.
• Serve as a hands-on operator and a highly visible leader in the community.
• Ensure adherence to Core Values: Guest Satisfaction, Associate Satisfaction, Accountability and Profitability.
• Develop accurate long- and short-range financial objectives aligned with property goals.
• Ensure compliance with Shaner and franchise operating standards.
• Be accessible to guests and employees; maintain knowledge of hotel features, room types, rates, and availability.
• Handle guest complaints to ensure satisfaction.
• Balance staff workload to ensure quality service and productivity.
• Establish and train standards for cleaning and safe working conditions."],
• CoT_job_summary_short
• COMPANY NAME: Newark Four PointsKEY POINTS: General hotel management, leadership, profitability
• job_summary_short
• <p>Newark Four Points is seeking a Complex General Manager to oversee the operations of a full-service hotel with valet parking and shuttle services. This leader will drive guest satisfaction, associate engagement, and profitability, while ensuring adherence to corporate and franchise standards.</p><p>The candidate should have significant hospitality leadership experience, strong communication skills, and a track record of developing sales and marketing strategies to grow the property’s performance.</p>
• contract_type...
• fulltime
• location_type
• on site
• remote_scope":null,

Skills

Leadership

Communication

Budgeting

Cost controls

Bilingual English/Spanish

Guest service

Education

High school diploma

College degree in hospitality management or business

CHA designation preferred

Tools

Property management system

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned

Responsibilities

The Complex General Manager is responsible for the overall management of all full-service hotel with valet parking and hotel shuttle operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The Complex General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.