Hands-On Hotel General Manager: Guest-Centric & Profit Driver

Shaner Hotels; State College (Centre County); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Shaner Hotels is seeking a General Manager in State College, PA to lead all hotel operations and drive guest and associate satisfaction. You will lead the sales team, recruit and motivate staff, and serve as a hands-on operator with a focus on profitability.

The role requires a proven hospitality leadership background, budget oversight, and the ability to interact with guests and team members daily. A strong emphasis on compliance with brand standards and a visible community presence is

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

Responsabilités

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned

Connaissances

Leadership experience

Communication

English/Spanish bilingual

Budget knowledge

Formation

High school diploma

College degree in hospitality management or business

CHA designation (preferred)

Outils

Property management system

Description du poste

Shaner Hotels is seeking a General Manager in State College, PA to lead all hotel operations and drive guest and associate satisfaction. You will lead the sales team, recruit and motivate staff, and serve as a hands-on operator with a focus on profitability.

The role requires a proven hospitality leadership background, budget oversight, and the ability to interact with guests and team members daily. A strong emphasis on compliance with brand standards and a visible community presence is