Hotel Complex GM Strategy, Ops & Guest Experience

Lodging Dynamics; Moab (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

Lodging Dynamics is seeking a Complex General Manager to lead the hotels within the Moab complex. The role drives brand service initiatives, guest satisfaction, and profitability across Front Desk, Food & Beverage, Housekeeping, and Maintenance.

The GM will supervise all department heads, manage budgets, ensure regulatory compliance, and foster excellent relations with guests, Team Members, and the community.

Qualifications

• Bachelor's degree in related field required.
• Minimum six (6) years of hotel management operations experience.
• Strong leadership and budgeting skills.
• Excellent communication in English and team coordination.
• Ability to enforce safety and regulatory compliance.

Responsibilities

• Recruit, hire, train, and motivate hotel staff across departments.
• Supervise department heads and team members; issue counseling and performance decisions.
• Prepare department budgets and labor scheduling within guidelines.
• Lead guest services, resolve complaints, and maintain guest relations.
• Oversee cash handling, invoicing, and financial controls.

Skills

Team leadership

Budgeting

Safety procedures

Guest relations

Communication

Education

Bachelor's degree

Tools

Google Docs

Microsoft Word

Google Sheets

Microsoft Excel

Google Slides

Microsoft PowerPoint

Gmail

Outlook

Job description

Lodging Dynamics is seeking a Complex General Manager to lead the hotels within the Moab complex. The role drives brand service initiatives, guest satisfaction, and profitability across Front Desk, Food & Beverage, Housekeeping, and Maintenance.

The GM will supervise all department heads, manage budgets, ensure regulatory compliance, and foster excellent relations with guests, Team Members, and the community.