Complex General Manager - Guest Experience & Profit Leader

Newark Four Points; Newark (NJ); On-site; USD 100,000 - 180,000; Full time

Job summary

Newark Four Points is seeking a Complex General Manager to oversee the operations of a full-service hotel with valet parking and shuttle services. This leader will drive guest satisfaction, associate engagement, and profitability, while ensuring adherence to corporate and franchise standards.

The candidate should have significant hospitality leadership experience, strong communication skills, and a track record of developing sales and marketing strategies to grow the property’s performance.

Qualifications

• Five years of progressive leadership experience in hospitality.
• Ability to communicate with guests, management and co-workers clearly.
• High school diploma or equivalent; college degree preferred; CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret safety rules and manuals.
• Ability to write routine reports and correspondence.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Oversee the complex operations of a full-service hotel including valet parking and shuttle services.
• Lead the sales team to develop the property’s sales and marketing efforts; recruit, motivate, and inspire the entire hotel team.
• Serve as a hands-on operator and a highly visible leader in the community.
• Ensure adherence to Core Values: Guest Satisfaction, Associate Satisfaction, Accountability and Profitability.
• Develop accurate long- and short-range financial objectives aligned with property goals.
• Ensure compliance with Shaner and franchise operating standards.
• Be accessible to guests and employees; maintain knowledge of hotel features, room types, rates, and availability.
• Handle guest complaints to ensure satisfaction.
• Balance staff workload to ensure quality service and productivity.
• Establish and train standards for cleaning and safe working conditions."],
• CoT_job_summary_short
• COMPANY NAME: Newark Four PointsKEY POINTS: General hotel management, leadership, profitability
• job_summary_short
• <p>Newark Four Points is seeking a Complex General Manager to oversee the operations of a full-service hotel with valet parking and shuttle services. This leader will drive guest satisfaction, associate engagement, and profitability, while ensuring adherence to corporate and franchise standards.</p><p>The candidate should have significant hospitality leadership experience, strong communication skills, and a track record of developing sales and marketing strategies to grow the property’s performance.</p>
• contract_type...
• fulltime
• location_type
• on site
• remote_scope":null,

Skills

Leadership

Communication

Budgeting

Cost controls

Bilingual English/Spanish

Guest service

Education

High school diploma

College degree in hospitality management or business

CHA designation preferred

Tools

Property management system

Job description

Newark Four Points is seeking a Complex General Manager to oversee the operations of a full-service hotel with valet parking and shuttle services. This leader will drive guest satisfaction, associate engagement, and profitability, while ensuring adherence to corporate and franchise standards.

The candidate should have significant hospitality leadership experience, strong communication skills, and a track record of developing sales and marketing strategies to grow the property’s performance.