Hotel Clerk II

Valley Forge; King of Prussia (Montgomery County); Hybride; USD 20 664 000 - 26 174 000; Plein temps

Résumé du poste

Boyd Gaming Corporation is hiring for a front desk role at our hotel. You will check guests in/out, provide information on amenities and events, and assist with room sales using strong customer service and yield management skills.

The position requires good English communication, cash handling, and the ability to multitask in a busy property environment with standard gaming regulations.

Qualifications

• High school diploma or equivalent; minimum 6 months front desk experience.
• Typing speed 45 WPM; 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Flexible shifts required.
• Ability to stand for long periods.
• Detail oriented and able to multitask.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso systems.
• Must obtain/maintain certifications as required by gaming regulations.

Responsabilités

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and special events.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management

Connaissances

Front desk experience

Typing 45 WPM

English communication

Cash handling

Multi-tasking

Customer service

Attention to detail

Formation

High school diploma or equivalent

Outils

LMS

CMS

Hot Sauce/Espresso

Description du poste

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and special
• events.
• Sell rooms utilizing excellent customer service skills and yieldmanagement.
• Resolve customer complaints and answer guest inquiries regarding hotelservices, events, directions, local attractions, etc. in a friendly, professionalmanner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various roomcharges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management

Qualifications

• High school diploma or equivalent, and minimum 6 months front deskexperience.
• Ability to utilize basic office machines and telephone. Minimum typingspeed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/orlicenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.