Hotel Clerk II - PT

Valley Forge Casino Resort; King of Prussia (PA); On-site; USD 28,000 - 36,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Front Desk Agent to provide guests with a friendly, efficient check-in and check-out experience in a casino/hotel environment. You will assist with information about amenities, events, and local attractions, and manage room reservations and billing processes.

The role requires a high school diploma (or equivalent), 6 months front desk experience, and the ability to multitask while maintaining accuracy.

Qualifications

• High school diploma or equivalent with at least 6 months front desk experience.
• Typing speed 45 WPM; 10-key experience a plus.
• Able to communicate with guests and staff in English.
• Experience with hotel key systems and cash handling.
• Ability to work flexible shifts and stand for long periods.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts; operate electronic draft system.
• Familiarity with LMS, CMS, and Hot Sauce/Espresso systems.
• Must obtain/maintain certifications/licenses as required by gaming regulations.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out.
• Provide guests with general information regarding hotel amenities and events.
• Sell rooms utilizing excellent customer service and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services and local attractions.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for charges.
• Communicate with Executive Hosts regarding hotel stays.
• Use computer to run necessary reports.
• Balance all transactions at the end of shift.
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management

Skills

Customer service

Multitasking

Attention to detail

Cash handling

Typing speed 45 WPM

Money handling

English communication

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Electronic draft system

Hotel key system

10-key

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and special events.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.