Hotel Front Desk Specialist - Check-In & Guest Billing

Vochure; Las Vegas, Northern (NV, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Boyd Gaming Corporation is seeking a friendly, detail‑oriented Front Desk Associate to provide guests with a seamless check‑in and check‑out experience in our Las Vegas hotel. You will offer information on hotel services, events, and local attractions, while handling room keys, billing, and inquiries with professionalism.

The role requires a High School Diploma, at least 6 months of front desk experience, and the ability to type 45 WPM.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months front desk experience.
• Ability to type 45 WPM and operate basic office machines.
• Must be able to stand for long periods and work flexible shifts.

Responsibilities

• Sell rooms with excellent customer service and yield management.
• Resolve guest inquiries and complaints professionally.
• Complete registration forms and input data into the computer.
• Retrieve and distribute room keys and balance transactions at shift end.
• Communicate with Executive Hosts regarding hotel stays.
• Operate reports and computer systems as required.
• Handle money and process payments accurately.
• Work with LMS, CMS and other hotel software as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Multitasking

Attention to detail

Money handling

Typing 45 WPM

English proficiency

Education

High School Diploma

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Boyd Gaming Corporation is seeking a friendly, detail‑oriented Front Desk Associate to provide guests with a seamless check‑in and check‑out experience in our Las Vegas hotel. You will offer information on hotel services, events, and local attractions, while handling room keys, billing, and inquiries with professionalism.

The role requires a High School Diploma, at least 6 months of front desk experience, and the ability to type 45 WPM.