Hotel Clerk II

Boyd Gaming Corporation; King of Prussia (PA); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Boyd Gaming Corporation is seeking a diligent Front Desk Clerk to provide guests with a friendly and efficient check-in and check-out experience at our King of Prussia property. You will assist guests with information on hotel amenities and events, and help sell rooms using strong customer service and yield management skills.

You will handle registration, issue room keys, process payments, balance transactions, and communicate with Executive Hosts to ensure seamless guest stays.

Formación

• High school diploma or equivalent; 6+ months front desk experience.
• Typing speed of at least 45 WPM is required; 10-key experience is a plus.
• Excellent English communication with guests and staff.
• Ability to stand for long periods and work flexible shifts.
• Knowledge of hotel key systems and basic office equipment.
• Must be able to obtain/maintain gaming-related certifications as required by local regulations.

Responsabilidades

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and events.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management

Conocimientos

Customer service

English communication

Typing 45 WPM

Cash handling

Multitasking

Educación

High school diploma or equivalent

Herramientas

LMS

CMS

Hot Sauce/Espresso

Descripción del empleo

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and special
• events.
• Sell rooms utilizing excellent customer service skills and yieldmanagement.
• Resolve customer complaints and answer guest inquiries regarding hotelservices, events, directions, local attractions, etc. in a friendly, professionalmanner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various roomcharges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management

Qualifications

• High school diploma or equivalent, and minimum 6 months front deskexperience.
• Ability to utilize basic office machines and telephone. Minimum typingspeed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/orlicenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.