Hotel Clerk

Bally's Corporation; Shreveport (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

Bally's Corporation in Shreveport, LA seeks a full-time Front Desk Agent to deliver exceptional guest service at the hotel reception. You will check guests in/out, handle reservations, process payments, and respond to requests throughout shifts.

The role requires strong English communication, money handling experience, and the ability to multitask and balance accounts. Knowledge of hotel technology and gaming regulations is a plus; high school diploma and 6 months front desk experience

Qualifications

• High school diploma or equivalent; front desk experience preferred.
• Money handling experience and the ability to audit accounts.
• Excellent English communication and guest service skills.
• Typing speed 45 WPM and 10-key capability.
• Knowledge of hotel key systems and basic office equipment.
• Ability to obtain/maintain required local gaming certifications.

Responsibilities

• Sell rooms and handle guest check-in/check-out with accuracy.
• Resolve guest inquiries and complaints in a friendly manner.
• Complete registration forms and input data.
• Distribute room keys and process payments.
• Communicate with hosts regarding hotel stays.
• Run reports and balance transactions at shift end.
• Operate backup procedures if systems fail.
• Perform other duties as assigned.

Skills

Guest service

Money handling

Multitasking

English communication

Typing 45 WPM

10-key by touch

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Responsibilities

• Sell rooms utilizing excellent customer service skills and yield management
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner
• Complete all registration forms and computer input
• Retrieve and distribute room keys
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports
• Balance all transactions at the end of shift (audit out)
• Operate manual procedures in the event of computer failure
• Other duties as assigned by management

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulation (preferred)
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems (preferred)
• Money handling experience and ability to operate electronic draft system (preferred)
• Ability to add, subtract, and audit accounts (preferred)
• Detail oriented and able to multitask (preferred)
• Knowledge of hotel key system (preferred)
• Ability to communicate with guests and staff in English (preferred)
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus (preferred)
• High school diploma or equivalent, and minimum 6 months front desk experience (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.