Hotel Clerk

Delta Downs; Vinton (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation in Louisiana is seeking a courteous Reservations Agent to operate our hotel booking systems (LMS, RMS, CMS) and coordinate with Marketing for special events. You will greet guests, check them in and out, and help create a seamless stay.

Collaborate with Executive Hosts, Food & Beverage, and Player Departments to tailor reservations for events and tournaments, while staying informed about room rates, policies, and available options. Excellence in service is expected.

Qualifications

• Ability to add, subtract and audit accounts.
• Ability to handle money accurately and follow procedures.
• Comfort with LMS, RMS and CMS systems.

Responsibilities

• Welcome and delight hotel guests with genuine hospitality from the moment they arrive.
• Connect with Executive Hosts to ensure every guest has an amazing stay experience.
• Partner with Marketing and Player Departments to create unforgettable reservations for special events, gaming tournaments, and parties.
• Collaborate with Food & Beverage to seamlessly book reservations across all dining outlets.
• Master the LMS, RMS, and CMS systems to make smart, strategic decisions about comped, discounted, and full-rate room options for our guests.
• Stay sharp on rates, room types, availability, and hotel policies so you can answer any question with confidence.
• Be the go-to resource for guests curious about the hotel, casino, and community—share your knowledge and enthusiasm!
• Take on additional projects and initiatives as directed by management to keep things running smoothly.

Skills

Money handling

Basic arithmetic

Keyboard typing

Computer literacy

Credit card transactions

Education

Certifications/licenses per gaming regulations

Tools

LMS

RMS

CMS

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Operate hotel reservation system (LMS) and access computerized Casino Management (CMS) tracking system with the use of the Revenue Management System (ARMS) to make reservations for customers. Work with Marketing on special event reservations. Greet hotel guests and perform check-in and check-out procedures.

• Welcome and delight hotel guests with genuine hospitality from the moment they arrive.
• Connect with Executive Hosts to ensure every guest has an amazing stay experience.
• Partner with Marketing and Player Departments to create unforgettable reservations for special events, gaming tournaments, and parties.
• Collaborate with Food & Beverage to seamlessly book reservations across all dining outlets.
• Master the LMS, RMS, and CMS systems to make smart, strategic decisions about comped, discounted, and full-rate room options for our guests.
• Stay sharp on rates, room types, availability, and hotel policies so you can answer any question with confidence.
• Be the go-to resource for guests curious about the hotel, casino, and community—share your knowledge and enthusiasm!
• Take on additional projects and initiatives as directed by management to keep things running smoothly.

Qualifications

• Must have ability to add, subtract, and audit accounts.
• Must be able to handle money accurately and follow established procedures.
• Able to operate the LMS, CMS, and RMS computer systems and read computer screens.
• Type accurately on a computer keyboard.
• Possess knowledge of credit card transactions using electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.