Hotel Clerk

Boyd Gaming; Vinton (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation is seeking a hotel reservations agent to operate LMS, RMS, and CMS systems to book reservations for customers and to work with Marketing on special events. You will greet hotel guests, perform check-in and check-out, and collaborate with Executive Hosts to ensure an exceptional stay.

This role requires strong attention to detail, accuracy in handling money, and the ability to coordinate with Food & Beverage and other departments to deliver seamless hospitality experiences

Qualifications

• Must be able to add, subtract, and audit accounts.
• Must handle money accurately and follow procedures.
• Able to operate LMS, CMS, and RMS computer systems and read screens.
• Type accurately on a computer keyboard.
• Know-how of credit card transactions using electronic draft systems.
• Must obtain/maintain any necessary gaming regulations certifications/licenses.

Responsibilities

• Welcome and delight hotel guests with genuine hospitality.
• Connect with Executive Hosts to ensure guests have an amazing stay.
• Partner with Marketing and Player Departments for reservations for special events, tournaments, and parties.
• Collaborate with Food & Beverage to book reservations across all dining outlets.
• Master LMS, RMS, and CMS to make smart booking decisions for comped, discounted, and full-rate rooms.
• Stay informed on rates, room types, availability and hotel policies.
• Be the go-to resource for guests about the hotel, casino, and community.
• Take on additional projects and initiatives as directed by management.

Skills

LMS/RMS/CMS operation

Cash handling

Typing accuracy

Credit card transactions

Auditing accounts

Gaming regs certifications

Tools

LMS

CMS

RMS

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Operate hotel reservation system (LMS) and access computerized Casino Management (CMS) tracking system with the use of the Revenue Management System (ARMS) to make reservations for customers. Work with Marketing on special event reservations. Greet hotel guests and perform check-in and check-out procedures.

**Responsibilities:**

• Welcome and delight hotel guests with genuine hospitality from the moment they arrive.
• Connect with Executive Hosts to ensure every guest has an amazing stay experience.
• Partner with Marketing and Player Departments to create unforgettable reservations for special events, gaming tournaments, and parties.
• Collaborate with Food & Beverage to seamlessly book reservations across all dining outlets.
• Master the LMS, RMS, and CMS systems to make smart, strategic decisions about comped, discounted, and full-rate room options for our guests.
• Stay sharp on rates, room types, availability, and hotel policies so you can answer any question with confidence.
• Be the go-to resource for guests curious about the hotel, casino, and community—share your knowledge and enthusiasm!
• Take on additional projects and initiatives as directed by management to keep things running smoothly.

Qualifications

• Must have ability to add, subtract, and audit accounts.
• Must be able to handle money accurately and follow established procedures.
• Able to operate the LMS, CMS, and RMS computer systems and read computer screens.
• Type accurately on a computer keyboard.
• Possess knowledge of credit card transactions using electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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