Clerk II Hotel

Boyd Gaming; Northwood (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Boyd Gaming Corporation seeks a friendly hotel front desk associate to provide check-in/check-out and guest information about amenities and events. You will assist guests, handle billing, and coordinate with casino hosts to ensure a smooth stay at our properties.

Ideal candidates have a high school diploma or equivalent, at least 18 years old, and front desk experience with strong English communication. You will use hotel software and stand for long shifts while delivering excellent service to

Qualifications

• High school diploma or equivalent; minimum 6 months front desk experience is a plus.
• Must be at least 18 years of age.
• Ability to operate basic office machines and telephones.
• Excellent English reading/writing and guest communication.
• Knowledge of hotel key system and ability to learn hotel software.
• Ability to work flexible shifts and stand for long periods.
• Detail oriented with multi-tasking capability.
• Money handling experience and ability to operate electronic draft system.
• Ability to use LMS, CMS, and Hot Sauce/Espresso systems.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve guest inquiries about hotel services, events, directions, and local attractions.
• Complete registration forms and input data into computer systems.
• Retrieve and distribute room keys to guests.
• Calculate and print hotel bills and process payments.
• Coordinate with Casino Hosts regarding hotel stays.
• Run necessary reports on the computer.
• Balance transactions at end of shift (audit out).
• Perform other duties as assigned by management.

Skills

Front desk experience

Customer service

English communication

Money handling

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Electronic draft system

Hotel key system

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Casino Hosts regarding hotel stays.
• Utilize computers to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience a plus.
• Must be at least 18 years of age.
• Ability to utilize basic office machines and telephone.
• Ability to read, write, and communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multi-task.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and pass a background check.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.