Dual Clerk I S/U Supervisor

Blue Chip Casino Hotel Spa; Michigan City (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Front Desk Supervisor at our Michigan City property. You will coordinate day-to-day front desk activities, operate the LMS reservation system and ARMS for guest bookings, and greet guests during check-in and check-out to ensure exceptional service.

Work with Marketing on special event reservations and with Executive Hosts to support hotel stays. You will need strong communications and billing accuracy to provide a seamless guest experience.

Qualifications

• Ability to add, subtract, and audit accounts.
• Ability to handle money accurately and follow procedures.
• Operate reservation and gaming computer systems.

Responsibilities

• Greet hotel guests and perform check-in/check-out procedures.
• Coordinate day-to-day front desk activities in supervisor's absence.
• Make reservations for customers using LMS and ARMS; assist with special events.

Skills

Customer service

Multitasking

Communication

Tools

LMS reservation system

ARMS

HotSOS

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for coordinating day to day activities of the front desk in the supervisor's absence. Operate hotel reservation system (LMS) and access computerized gaming system with the use of the Revenue Management System (ARMS) to make reservations for customers. Work with Marketing on special event reservations. Greet hotel guests and perform check-in and check-out procedures.

• Greet hotel guests.
• Communicate with team members, guests, and management.
• Communicate with Executive Hosts regarding hotel stays.
• Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments and parties.
• Assist Food & Beverage Dept. with reservations for food outlets.
• Access LMS, HotSOS, and gaming systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests.
• Possess knowledge of rates, room types, room availability, hotel policies and procedures.
• Answer and accurately direct incoming phone calls through the property's telephone system.
• Accurately record and distribute messages as needed.
• Using the public address system, page and make announcements as appropriate.
• Screen calls for staff as requested.
• Provide accurate information regarding the property, the company, events, promotions, etc.
• Respond to emergency calls/situations according to established protocol.
• Answer any questions guests may have regarding hotel, casino and community.
• Check guests into the hotel while verifying reservation information
• Check guests out of hotel and assure billing is accurate
• Provide exceptional guest service
• Other duties as assigned by management.

Qualifications

• Must have ability to add, subtract, and audit accounts.
• Must be able to handle money accurately and follow established procedures.
• Able to operate the reservation and gaming computer systems and read computer screens.
• Type accurately on a computer keyboard.
• Possess knowledge of credit card transactions using electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.