Hotel Clerk

Blue Chip Casino Hotel Spa; Michigan City (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Boyd Gaming Corporation is seeking a hotel reservations professional to greet guests, manage check-in/check-out, and coordinate reservations using LMS, CMS, and RMS systems. The role supports Marketing for special events and collaborates with Food & Beverage for outlet reservations.

The position emphasizes excellent guest service, accurate billing, and effective communication with Executive Hosts and staff across departments.

Qualifications

• Ability to operate reservation and management systems (LMS, CMS, RMS).
• Accurate keyboard typing and data entry skills.
• Ability to handle money accurately and audit transactions.
• Clear communication with guests and staff.

Responsibilities

• Greet hotel guests and assist with check-in/check-out.
• Make reservations in the LMS and coordinate with Marketing for events.
• Provide accurate information about the property and services.
• Answer calls and route messages as needed.
• Assist departments with reservations for events, tournaments, and outlets.

Skills

LMS proficiency

CMS knowledge

Cash handling

Communication

Tools

LMS

CMS

RMS

HotSOS

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Operate hotel reservation system (LMS) and access computerized Casino Management (CMS) tracking system with the use of the Revenue Management System (ARMS) to make reservations for customers. Work with Marketing on special event reservations. Greet hotel guests and perform check-in and check-out procedures.

• Greet hotel guests.
• Communicate with Executive Hosts regarding hotel stays.
• Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments and parties.
• Assist Food & Beverage Dept. with reservations for food outlets.
• Access LMS, HotSOS, and CMS systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests.
• Possess knowledge of rates, room types, room availability, hotel policies and procedures.
• Answer and accurately direct incoming phone calls through the property’s telephone system.
• Accurately record and distribute messages as needed.
• Using the public address system, page and make announcements as appropriate.
• Screen calls for staff as requested.
• Provide accurate information regarding the property, the company, events, promotions, etc.
• Respond to emergency calls/situations according to established protocol.
• Answer any questions guests may have regarding hotel, casino and community.
• Check guests into the hotel while verifying reservation information
• Check guests out of hotel and assure billing is accurate
• Provide exceptional guest service
• Other duties as assigned by management.

Qualifications

• Must have ability to add, subtract, and audit accounts.
• Must be able to handle money accurately and follow established procedures.
• Able to operate the LMS, CMS, and RMS computer systems and read computer screens.
• Type accurately on a computer keyboard.
• Possess knowledge of credit card transactions using electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.