Hotel Clerk

Blue-Chip-Casino,-Hotel-; Michigan City (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Hotel/Guest Services associate to manage the hotel reservation system and assist with check-in and check-out procedures for guests. You will coordinate with Executive Hosts, Marketing, and Food & Beverage teams for special events and promotions, while delivering exceptional guest service.

You must handle reservations across LMS, CMS, and RMS, maintain knowledge of rates and policies, and communicate accurately with guests over the phone and in person.

Qualifications

• /ability to add, subtract, and audit accounts/
• /ability to handle money accurately and follow established procedures/
• /operate LMS, CMS, and RMS computer systems and read computer screens/
• /type accurately on a computer keyboard/
• /possess knowledge of credit card transactions using electronic draft system/
• /obtain/maintain required gaming certifications and licenses/

Responsibilities

• Greet hotel guests and perform check-in and check-out procedures.
• Make reservations for customers using LMS, CMS, and RMS systems.
• Coordinate with Executive Hosts for hotel stays.
• Assist Marketing and Player Departments with reservations for events, tournaments and parties.
• Assist Food & Beverage with reservations for outlets.
• Provide information about the property, events, promotions, and community.
• Respond to emergency calls and guest questions in accordance with procedures.

Skills

Money handling

LMS

CMS

RMS

Typing

Credit card transactions

Certification readiness

Tools

LMS

CMS

RMS

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Operate hotel reservation system (LMS) and access computerized Casino Management (CMS) tracking system with the use of the Revenue Management System (ARMS) to make reservations for customers. Work with Marketing on special event reservations. Greet hotel guests and perform check-in and check-out procedures.

• Communicate with Executive Hosts regarding hotel stays.
• Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments and parties.
• Assist Food & Beverage Dept. with reservations for food outlets.
• Access LMS, HotSOS, and CMS systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests.
• Possess knowledge of rates, room types, room availability, hotel policies and procedures.
• Answer and accurately direct incoming phone calls through the property's telephone system.
• Accurately record and distribute messages as needed.
• Using the public address system, page and make announcements as appropriate.
• Screen calls for staff as requested.
• Provide accurate information regarding the property, the company, events, promotions, etc.
• Respond to emergency calls/situations according to established protocol.
• Answer any questions guests may have regarding hotel, casino and community.
• Check guests into the hotel while verifying reservation information
• Check guests out of hotel and assure billing is accurate
• Provide exceptional guest service
• Other duties as assigned by management.

Qualifications

• Must have ability to add, subtract, and audit accounts.
• Must be able to handle money accurately and follow established procedures.
• Able to operate the LMS, CMS, and RMS computer systems and read computer screens.
• Type accurately on a computer keyboard.
• Possess knowledge of credit card transactions using electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.