Clerk II Hotel

Boyd Gaming; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Boyd Gaming Corporation seeks a front desk team member to welcome guests, manage check-ins/outs, and provide information on hotel services and events. You will process registrations, handle payments, and coordinate with host teams to ensure smooth stays.

The role emphasizes accuracy in billing, proficiency with hotel systems, and the ability to balance transactions at shift end. Strong English communication and customer service mindset are essential for success at Boyd Gaming properties.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to communicate with guests and staff in English.
• Must be able to stand for long periods and multitask.
• Money handling experience and ability to audit accounts.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and events.
• Sell rooms utilizing excellent customer service and yield management.
• Resolve customer complaints and answer guest inquiries.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills and accept payments.
• Balance all transactions at the end of shift (audit out).
• Operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Other duties as assigned by management.

Skills

Customer service

Cash handling

Typing speed 45 WPM

English communication

Multitasking

Attention to detail

Audit accounts

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso systems

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States.

Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.