Hotel Front Desk ClerkPad Inn

Par-A-Dice Hotel Casino; East Peoria (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Par-A-Dice Hotel Casino in East Peoria, IL is seeking a friendly front desk agent to provide guests with a smooth check-in and check-out experience and to share information about hotel services and events.

You will sell rooms with strong customer service, resolve inquiries, handle payments, manage registration forms, and coordinate with hosts. This role requires standing for long shifts and the ability to work flexible hours.

Qualifications

• Ability to utilize basic office machines and telephone; 45 WPM typing; 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system and basic computer inputs.
• Must be able to work flexible shifts and stand for long periods.
• Detail oriented with multitasking ability and cash handling experience.
• Ability to operate hotel systems: LMS, CMS, Hot Sauce/Espresso.

Responsibilities

• Provide guests with a friendly check-in and check-out experience.
• Sell rooms using excellent customer service and yield management.
• Resolve guest inquiries and complaints regarding hotel services and events.
• Complete registration forms and input data into computer systems.
• Retrieve and distribute room keys and print hotel bills.
• Balance transactions at end of shift and handle payments.
• Coordinate with Executive Hosts regarding hotel stays.
• Operate and report using necessary hotel systems.
• Perform other duties as assigned by management.

Skills

Customer service

English communication

Typing 45 WPM

Cash handling

Multitasking

Attention to detail

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Job Description

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications:
Qualifications

• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certificates and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Benefits 2025.pdf

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Compensation:
$16-$16