Hotel Call Center Supervisor: Coaching, Scheduling & Revenue

Kinsley Power Systems; Reno (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Kinsley Power Systems is looking for a Call Center Supervisor in Reno, Nevada. This role involves supervising staff, coaching team members, and managing high call volumes. The ideal candidate will have a minimum of 3 years of experience in a call center supervisory role and possess strong communication and problem-solving skills. Responsibilities include monitoring staff behavior, managing guest complaints, and conducting property audits. Flexibility to work various shifts is necessary.

Qualifications

• Must exhibit courteous and respectful communication.
• Ability to complete tasks following directions.
• Minimum age of 21 years required.

Responsibilities

• Supervise call center team and assign tasks.
• Monitor staff performance and provide coaching.
• Handle guest complaints and operational requests.
• Conduct rate audits across various systems.

Skills

Clerical skills

Coordination

Supervising

Problem solving

Communication

Decision making

Influencing others

Education

3 years’ call center supervisor experience

Job description

Kinsley Power Systems is looking for a Call Center Supervisor in Reno, Nevada. This role involves supervising staff, coaching team members, and managing high call volumes. The ideal candidate will have a minimum of 3 years of experience in a call center supervisory role and possess strong communication and problem-solving skills. Responsibilities include monitoring staff behavior, managing guest complaints, and conducting property audits. Flexibility to work various shifts is necessary.