Call Center Shift Lead: Operations & Revenue

Kinsley Power Systems; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Kinsley Power Systems is looking for a Call Center Supervisor to manage the reservation system and oversee team operations. This role involves ensuring compliance with revenue management and conducting interviews, coaching, and training of team members.

Ideal candidates will possess 3 years of call center supervisory experience, effective communication skills, and be flexible to work various shifts including weekends and holidays. Located in Reno, Nevada, the position requires the ability to perform essential functions in a moderate noise environment.

Qualifications

• Must exhibit courteous and respectful communication.
• Ability to work flexible shifts including holidays and weekends.
• Minimum age requirement is 21 years.

Responsibilities

• Maintain room reservation system and monitor inventory.
• Prepare departmental budgets and evaluate monthly P&L statements.
• Interview, hire, and coach team members.

Skills

Clerical skills

Supervising

Problem solving

Communication

Decision making

Education

3 years of call center supervisor experience

Job description

Kinsley Power Systems is looking for a Call Center Supervisor to manage the reservation system and oversee team operations. This role involves ensuring compliance with revenue management and conducting interviews, coaching, and training of team members.

Ideal candidates will possess 3 years of call center supervisory experience, effective communication skills, and be flexible to work various shifts including weekends and holidays. Located in Reno, Nevada, the position requires the ability to perform essential functions in a moderate noise environment.