Guest Reservations Specialist — Service-Driven & Multitasking

Kinsley Power Systems; Reno, Northern (NV, KY); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Kinsley Power Systems in Reno is seeking a friendly front desk associate to greet guests, answer calls, and handle data entry with accuracy at our Reno location. You will assist guests with reservations, provide information on services and directions, and coordinate with staff to ensure a smooth stay.

Flexibility for holidays and weekends is required; 18+ and basic reading, writing, and math skills are expected.

Qualifications

• Excellent guest service on the phone and in person.
• Proactive; works well under pressure in a fast-paced environment.
• Strong coordination, accuracy, and organizational skills.
• Spanish language ability preferred but not required.
• Reading, writing, basic math, and task completion skills.
• Follow instructions, memorization, problem solving, independent judgment.
• Flexible to work all shifts including holidays, nights, and weekends.
• Must be a minimum of 18 years of age.

Responsibilities

• Answer guest inquiries and provide satisfaction.
• Relay information on hours, services, directions, car rentals, shuttles, etc.
• Answer calls and process requests from guests; communicate with staff.
• Book, cancel, or modify room reservations as requested.
• Assist guests with faxes, mail, packages, directions, and inquiries.
• Support guests with questions about rooms or accounts in person or by phone.
• Any other duties as assigned within scope of position.

Skills

Guest service

Phone etiquette

Data entry

Bilingual Spanish

Multitasking

Customer focus

Education

High school diploma or equivalent

Job description

Kinsley Power Systems in Reno is seeking a friendly front desk associate to greet guests, answer calls, and handle data entry with accuracy at our Reno location. You will assist guests with reservations, provide information on services and directions, and coordinate with staff to ensure a smooth stay.

Flexibility for holidays and weekends is required; 18+ and basic reading, writing, and math skills are expected.