Hotel Billing Specialist

Crowne Plaza Springfield - Convention CTR; Springfield (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Crowne Plaza Springfield - Convention CTR is seeking an Accounting Clerk to balance daily settlements, post payments, and handle direct bill accounts for the hotel. The role supports guest relations by resolving billing questions and ensuring timely invoicing.

The position requires basic accounting knowledge, ability to process credit verifications, and proficiency with 10-key input and MS Excel. The hotel operates 24/7, so shifts and hours may vary.

Qualifications

• At least 1 year of related accounting experience with hotel experience preferred.
• Knowledge of accounting operations to include all aspects such as accounts payable, general cashiering, etc.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.

Responsibilities

• Invoice all direct bill accounts.
• Posts all miscellaneous payments
• Reviews and completes all credit verifications for direct bill accounts.
• Balance credit cards.
• Maintains an organized and accurate direct billing file.
• Handle customer inquiries regarding billing and completes all requests for receipt copies.
• Research chargebacks, billing disputes, partial payments, etc.
• Assist with phases of month end inventories.
• Responsible for clerical functions related to the position.
• Responsible for check control procedures and guest check audits.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Accounting Personnel when need.
• Perform any related duties as requested by supervisor/manager.

Skills

Accounting experience

Hotel accounting

MS Excel

10-key by touch

English communication

Customer service

Confidential records

Tools

MS Word

MS Excel

Windows

Job description

Crowne Plaza Springfield - Convention CTR is seeking an Accounting Clerk to balance daily settlements, post payments, and handle direct bill accounts for the hotel. The role supports guest relations by resolving billing questions and ensuring timely invoicing.

The position requires basic accounting knowledge, ability to process credit verifications, and proficiency with 10-key input and MS Excel. The hotel operates 24/7, so shifts and hours may vary.