Accounting Clerk

Driftwood Hospitality; Springfield (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

The Crowne Plaza Springfield, located at 475 Springfield Crowne Plaza, is seeking a full-time accounting clerk to balance daily settlements, process direct bill invoices, and maintain accurate billing records.

You will respond to guest billing inquiries, verify payments, handle chargebacks and credits, and support month-end closing with precise data entry. Strong math, 10-key, and Excel skills are required.

Qualifications

• At least 1 year of related accounting experience.
• Hotel industry experience preferred.
• Basic mathematical skills and ability to operate a 10-key.
• English communication and customer service skills.
• Strong computer literacy with accurate data entry.

Responsibilities

• Invoice all direct bill accounts.
• Balance credits and process payments.
• Review credit verifications for direct bill customers.
• Answer phones and handle guest billing inquiries.
• Assist with month-end inventories.

Skills

Accounting

Customer Service

Communication

Data Entry

Tools

MS Excel

MS Word

Windows OS

Job description

Job Details: Job Location: 475 - Springfield Crowne Plaza - Springfield, IL 62703, Position Type: Full Time, Salary Range: $20.00 - $22.00 Hourly, Job Shift: AM,

JOB SUMMARY

Balance daily settlement, reviewing all direct bill information, answering phones and handling guest problems, and timely invoicing of all direct bill accounts.

ESSENTIAL JOB FUNCTIONS

• Invoice all direct bill accounts.
• Posts all miscellaneous payments
• Reviews and completes all credit verifications for direct bill accounts.
• Balance credit cards.
• Maintains an organized and accurate direct billing file.
• Handle customer inquiries regarding billing and completes all requests for receipt copies.
• Research chargebacks, billing disputes, partial payments, etc.
• Assist with phases of month end inventories.
• Responsible for clerical functions related to the position.
• Responsible for check control procedures and guest check audits.
• Adheres to all Company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Accounting Personnel when need.
• Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

• At least 1 year of related accounting experience with hotel experience preferred.
• Knowledge of accounting operations to include all aspects such as accounts payable, general cashiering, etc.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to access and accurately input information using a moderately complex computer.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Considerable knowledge of Microsoft Windows, MS Word, and MS Excel.
• Ability to communicate effectively, both orally and in writing.
• Ability to work independently and as part of a team.
• Ability to maintain moderately complex records and ensure their confidentiality.
• Ability to work under pressure and to meet deadlines.

PHYSICAL DEMANDS

• Lifting up to 20 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking,
• 90% sitting and the rest walking
• Frequent talking, hearing, seeing and smiling.