Hotel AV Technician - Elevate Events & Service

Encore; Sacramento (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. This role reports to the Operations leadership and involves on-site work at hotel venues.

You will perform flawless event setup and breakdown, assist guests, troubleshoot equipment and software issues, complete Navigator entries, and help close invoices. A high school diploma is required, with hospitality and AV experience preferred.

Qualifications

• High school diploma required; associate’s degree preferred.
• Within 60 days of start date, complete all training and certifications required.
• External applicants must meet certification requirements as specified.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate company vehicles.
• Additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment.
• Meet with guests on site to ensure needs are met and equipment works.
• Maintain positive client relationships through effective communication.
• Troubleshoot equipment and software issues as they arise.
• Complete system entries and paperwork accurately.
• Interact with staff and vendors for equipment.
• Upsell services to increase revenue.
• Assist with finalizing invoices with clients.

Skills

Customer service

Hospitality experience

Communication

Problem solving

Education

High School Diploma

Associate’s degree preferred

Tools

Navigator

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. This role reports to the Operations leadership and involves on-site work at hotel venues.

You will perform flawless event setup and breakdown, assist guests, troubleshoot equipment and software issues, complete Navigator entries, and help close invoices. A high school diploma is required, with hospitality and AV experience preferred.