Hotel General Manager: Lead Ops & Guest Experience

Holiday Inn Express and Suites; Bloomington (IN); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Bonus pay

Employee discounts

Job summary

Holiday Inn Express and Suites in Bloomington, IN, seeks an experienced Hotel General Manager to oversee daily operations and lead a high-performing team. You will drive guest satisfaction, financial performance, and service standards while maintaining a safe, clean, and welcoming property.

The role requires proven hotel management experience, strong leadership, and excellent customer service. Expect on-site work with a comprehensive benefits package and opportunities to optimize operations

Qualifications

• Proven experience as a Hotel Manager or in a similar role.
• Fluent in English; additional languages are a plus
• Strong knowledge of hotel management best practices and relevant laws
• Proficient in MS Office; experience with hotel management software (PMS) preferred
• Excellent customer service and business acumen
• Strong decision-making and problem-solving abilities
• Reliable, able to multitask, and work well under pressure
• Outstanding leadership skills and great attention to detail

Responsibilities

• Supervise all hotel departments including front desk, housekeeping, and maintenance with clear objectives
• Plan and allocate tasks to ensure efficient hotel operations
• Manage budgets, analyze financial data, and monitor sales and profits
• Develop and implement effective marketing strategies to promote the hotel
• Engage with customers to welcome them, address complaints, and provide information
• Handle maintenance issues, staff shortages, and oversee renovations
• Collaborate with suppliers, travel agencies, and event planners
• Conduct regular facility inspections to enforce health and safety standards

Skills

Hotel management experience

Leadership

Customer service

Problem solving

English fluency

Education

High school diploma

Tools

MS Office

Hotel PMS software

Job description

Holiday Inn Express and Suites in Bloomington, IN, seeks an experienced Hotel General Manager to oversee daily operations and lead a high-performing team. You will drive guest satisfaction, financial performance, and service standards while maintaining a safe, clean, and welcoming property.

The role requires proven hotel management experience, strong leadership, and excellent customer service. Expect on-site work with a comprehensive benefits package and opportunities to optimize operations