Hotel Assistant GM: Guest Experience & Profit Growth

Shaner Group; Dublin (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

The Shaner Group in Dublin, OH seeks an Assistant General Manager to support hotel operations and drive profitability. You will assist the General Manager, uphold franchise standards, and maintain controls across departments to meet guest and financial objectives.

The ideal candidate has leadership experience in hospitality, strong communication skills, and a track record of maintaining high guest satisfaction while managing budgets and staff performance. Bilingual English/Spanish is a plus.

Qualifications

• Minimum of one year of management experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers.
• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Responsibilities

• The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards.
• Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded.
• The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned.

Skills

Management experience

Guest communication

Budget & cost controls

Bilingual English/Spanish

Leadership

Education

High school diploma or equivalent / hospitality management or business degree preferred

Tools

Property management system

Job description

The Shaner Group in Dublin, OH seeks an Assistant General Manager to support hotel operations and drive profitability. You will assist the General Manager, uphold franchise standards, and maintain controls across departments to meet guest and financial objectives.

The ideal candidate has leadership experience in hospitality, strong communication skills, and a track record of maintaining high guest satisfaction while managing budgets and staff performance. Bilingual English/Spanish is a plus.