General Manager | State College Springhill Suites

Shaner Hotels; State College (Centre County); On-site; USD 90,000 - 120,000; Full time

Job summary

Shaner Hotels is seeking a General Manager in State College, PA to lead all hotel operations and drive guest and associate satisfaction. You will lead the sales team, recruit and motivate staff, and serve as a hands-on operator with a focus on profitability.

The role requires a proven hospitality leadership background, budget oversight, and the ability to interact with guests and team members daily. A strong emphasis on compliance with brand standards and a visible community presence is

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned

Skills

Leadership experience

Communication

English/Spanish bilingual

Budget knowledge

Education

High school diploma

College degree in hospitality management or business

CHA designation (preferred)

Tools

Property management system

Job description

Responsibilities

The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands‑on operator for the hotel; and serves as a highly visible leader in the community.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.


• Focus on achievement of hotel financial goals / budget targets.


• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.


• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.


• Ensure that all Shaner and franchise operating standards are followed.


• Be accessible to guests and employees.


• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.


• Handle guest complaints ensuring guest satisfaction.


• Assist staff with their job functions to ensure optimum service to guests.


• Leads all aspects of employee performance to ensure productivity and a quality work environment.


• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.


• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.


• Other duties as assigned

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.


• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.


• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.


• Bilingual English/Spanish a plus.


• Knowledge of budget preparation and cost controls.


• Working knowledge of all hotel departments.


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to write routine reports and correspondence.


• Ability to speak effectively before groups of customers or employees of organization.


• Ability to apply good judgment to carry out instructions.


• Knowledgeable of the property management system.


• Knowledge of local activities and attractions appropriate for clientele.