Hotel Assistant GM: Guest Experience & Operations Leader

CUSA, LLC; Tuscaloosa (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

CUSA, LLC is hiring an Assistant General Manager for a Courtyard and Fairfield by Marriott property in Tuscaloosa, AL. The role centers on guest service leadership and safe, secure stays, with responsibilities spanning daily operations, staff supervision, and financial oversight.

The ideal candidate will bring 2+ years in hotel management at AGM or FOM level, strong leadership, and the ability to drive guest satisfaction while maintaining Brand standards.

Qualifications

• Experience managing hotel operations and guest services.
• Strong leadership and staff development skills.
• Excellent customer service and problem-solving abilities.
• Ability to understand budgets, staffing models and cost controls.
• Experience training and supervising Front Office staff.
• Clear written and verbal communication under pressure.

Responsibilities

• Assist the General Manager in daily operations.
• Supervise and manage hotel staff.
• Ensure high levels of customer satisfaction.
• Oversee financial performance of the hotel.
• Implement strategies to optimize hotel performance.
• Coordinate housekeeping, payroll, HR, maintenance, and F&B support.
• Adhere to Front Desk policies and brand standards.

Skills

Hotel management

Leadership

Customer service

Budgeting

Staff training

Communication

Schedule flexibility

Job description

CUSA, LLC is hiring an Assistant General Manager for a Courtyard and Fairfield by Marriott property in Tuscaloosa, AL. The role centers on guest service leadership and safe, secure stays, with responsibilities spanning daily operations, staff supervision, and financial oversight.

The ideal candidate will bring 2+ years in hotel management at AGM or FOM level, strong leadership, and the ability to drive guest satisfaction while maintaining Brand standards.