Hotel Assistant General Manager

Peachtree Group; Vero Beach (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group seeks an Assistant General Manager to oversee Front Desk, Housekeeping and Engineering, ensuring exceptional guest service and a safe, clean environment while managing expenses. The role supports front-of-house operations and drives service levels across departments.

Responsibilities include guest request handling, daily occupancy analysis, staff scheduling, interviewing, and front office system oversight. A strong safety focus and incident follow-up are also required.

Qualifications

• Oversee Front Desk, Housekeeping and Engineering to ensure guest service and safety.
• Ability to analyze variances and monitor reports for occupancy and revenue.
• Coordinate team scheduling with payroll budgets and productivity targets.
• Knowledge of safety programs and accident investigation procedures.

Responsibilities

• Respond to guest requests, complaints, and accidents at the Front Desk with attentiveness and follow-up to ensure satisfaction.
• Maximize room revenue and occupancy by reviewing status daily and monitoring daily counts.
• Prepare team schedules according to forecast, payroll budget guidelines and productivity needs.
• Demonstrate interviewing skills and recruit team members as needed.
• Operate all front office systems, including software maintenance, report generation and basic programming.
• Know the accident prevention program and communicate safety issues in department meetings.
• Investigate, report and follow-up on employee and guest accidents.

Skills

Guest service

Interviewing

Recruiting

Scheduling

Revenue management

Front desk software

Tools

Front office software

Job description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.