Assistant General Manager

Peachtree Group; Florence (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group in Florence, Kentucky, is looking for an Assistant General Manager to ensure efficient operations across Front Desk, Housekeeping, and Engineering Departments. The role involves managing guest relations, optimizing revenue, and maintaining high service levels.

The ideal candidate will have experience in team management, effective communication skills, and a commitment to safety. Peachtree Group offers a comprehensive benefits package, including health insurance and a 401(k) retirement match.

Qualifications

• Experience in managing front desk operations and guest relations.
• Strong analytical skills for revenue management.
• Ability to effectively recruit and train team members.

Responsibilities

• Respond to guest requests and complaints efficiently.
• Maximize room revenue and monitor daily occupancy.
• Prepare and manage team member schedules.

Skills

Guest service

Team management

Scheduling

Safety and accident management

Job description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

Responsibilities

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work‑life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.