Assistant General Manager

Hilton Garden Inn Troy; Troy (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Hilton Garden Inn Troy is seeking an Assistant General Manager to oversee Front Desk, Housekeeping, and Engineering operations, ensuring quality service, safety, and cost control. The role emphasizes maximizing occupancy and leading the team across front-office functions.

The position requires strong guest service orientation, experience in hospitality management, and the ability to recruit and develop staff while maintaining efficient operations and safety standards.

Qualifications

• Interviewing skills and ability to recruit team members.
• Ability to analyze variances, monitor reports, and manage occupancy.
• Knowledge of front desk systems, software maintenance, and reporting.

Responsibilities

• Respond to guest requests, complaints, or incidents at the Front Desk in a courteous and efficient manner.
• Maximize room revenue and occupancy by daily status review and variance analysis.
• Prepare team member schedules based on forecast, payroll budget, and productivity needs.
• Interview and recruit team members for front desk and related departments.
• Operate front office systems, generate reports, and perform basic programming tasks.
• Support the safety program by communicating issues through department meetings.
• Investigate, report, and follow up on employee and guest accidents.

Skills

Interviewing skills

Recruitment

Variance analysis

Front desk systems

Guest service

Job description

Description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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