Hotel Assistant General Manager

Peachtree Group Hospitality Management; Vero Beach (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management is seeking an Assistant General Manager to oversee Front Desk, Housekeeping and Engineering operations, ensuring quality service and a clean, safe environment for guests. The role includes managing expenses and supporting front-of-house operations as needed.

The position involves responding to guest requests and complaints, maximizing occupancy, staff scheduling, recruiting, and overseeing the front office system.

Responsibilities

• Respond to guest requests, complaints, and accidents at the Front Desk or via reservations, cards, letters, or calls with attentiveness and courtesy.
• Maximize room revenue and occupancy by reviewing status daily and monitoring variances and credit card reports.
• Prepare team member schedules according to business forecast and payroll budget guidelines.
• Demonstrate interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, reporting, and simple programming.
• Be knowledgeable about the accident prevention program and communicate safety issues through department meetings.
• Investigate, report, and follow up on employee and guest accidents.

Job description

Description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.